Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinaryw.shop.

The Ordinary: delivery issues
The Ordinary publishes this delivery issues guidance for customers using theordinaryw.shop. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaryw.shop or 3102274441. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

The Ordinary: returns after delivery
This returns after delivery section covers orders and visits through theordinaryw.shop for The Ordinary. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about delivery area
For purchases made through theordinaryw.shop, The Ordinary applies the following guidance on delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

What The Ordinary customers should know about processing and transit
For purchases made through theordinaryw.shop, The Ordinary applies the following guidance on processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What The Ordinary customers should know about tracking and addresses
The Ordinary publishes this tracking and addresses guidance for customers using theordinaryw.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryw.shop
Phone: 3102274441
Physical address: 967 Memorial Dr E, Ahoskie, North Carolina, 27910, United States