About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordinaryw.shop.

Details from The Ordinary on service commitments
Customers using theordinaryw.shop can rely on the following The Ordinary guidance about service commitments. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Our approach at The Ordinary to our store
For The Ordinary customers at theordinaryw.shop, this section explains our store. The Ordinary independently operates this online store for a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Our approach at The Ordinary to questions and support
For purchases made through theordinaryw.shop, The Ordinary applies the following guidance on questions and support. Questions about our store or products are welcome at Support@Theordinaryw.shop or 3102274441.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryw.shop
Phone: 3102274441
Physical address: 967 Memorial Dr E, Ahoskie, North Carolina, 27910, United States