FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinaryw.shop.

What The Ordinary customers should know about products
The following products guidance applies to the The Ordinary storefront at theordinaryw.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Our approach at The Ordinary to delivery timing
Customers using theordinaryw.shop can rely on the following The Ordinary guidance about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What The Ordinary customers should know about return shipping
For The Ordinary customers at theordinaryw.shop, this section explains return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinaryw.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

tracking at The Ordinary
The following tracking guidance applies to the The Ordinary storefront at theordinaryw.shop. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

What The Ordinary customers should know about refund timing
The Ordinary publishes this refund timing guidance for customers using theordinaryw.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

payment methods at The Ordinary
For The Ordinary customers at theordinaryw.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How The Ordinary handles shipping cost
For The Ordinary customers at theordinaryw.shop, this section explains shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

Our approach at The Ordinary to contact options
The following contact options guidance applies to the The Ordinary storefront at theordinaryw.shop. How can I contact you?
Email Support@Theordinaryw.shop, call 3102274441, or write to 967 Memorial Dr E, Ahoskie, North Carolina, 27910, United States.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryw.shop
Phone: 3102274441
Physical address: 967 Memorial Dr E, Ahoskie, North Carolina, 27910, United States