Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinaryw.shop.

order problems at The Ordinary
Customers using theordinaryw.shop can rely on the following The Ordinary guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

The Ordinary: eligibility
This eligibility section covers orders and visits through theordinaryw.shop for The Ordinary. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

The Ordinary: starting a request
The Ordinary publishes this starting a request guidance for customers using theordinaryw.shop. A return or exchange begins when you, contact us at Support@Theordinaryw.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

condition of returns at The Ordinary
For purchases made through theordinaryw.shop, The Ordinary applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

refund timing at The Ordinary
The Ordinary publishes this refund timing guidance for customers using theordinaryw.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

exceptions at The Ordinary
The Ordinary publishes this exceptions guidance for customers using theordinaryw.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to support
Customers using theordinaryw.shop can rely on the following The Ordinary guidance about support. For return or exchange assistance, contact Support@Theordinaryw.shop or 3102274441.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryw.shop
Phone: 3102274441
Physical address: 967 Memorial Dr E, Ahoskie, North Carolina, 27910, United States